Terms & Conditions
Returns & Exchanges
• Because each piece is crafted individually, we do not accept returns or exchanges if the product is delivered as described and in good condition.
• Custom or personalized items are non-refundable and non-exchangeable under all circumstances.
Damaged or Defective Orders
• If your order arrives damaged or defective, you must contact us within 7 days of delivery with photos and a description of the issue.
• We will review your case and provide an appropriate solution (replacement or refund, depending on availability).
Important Notes
• Small irregularities are a natural result of handmade craftsmanship and are not considered defects.
• By placing an order, you agree to this policy.
FAQ
Is all of your jewelry handmade?
Yes. All of our jewelry is handmade with great care and attention to detail. Small irregularities are a natural part of handmade craftsmanship and make each piece unique.
What if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. We will review your case and provide an appropriate solution (replacement or refund, depending on availability).
How do I take care of my jewelry?
To keep your pieces clear and shiny, avoid contact with perfumes, lotions, or makeup.
If the drops get cloudy — no worries! Just rinse gently with water and dish soap (no rubbing), and they’ll sparkle like new.
How long does shipping take?
Shipping times vary depending on the destination. We ship across the US from San Diego, CA. Delivery usually takes 3–5 business days. No international shipping is available.