Returns & Exchanges

• Because each piece is crafted individually, we do not accept returns or exchanges if the product is delivered as described and in good condition.

• In special circumstances, please reach out to us. We review requests individually and may, at our sole discretion, accept a return of unworn items in original condition. This is an exception, not a guarantee.

• Custom and personalized items are final sale. If a custom item arrives damaged or defective, our Damaged or Defective Orders policy applies.

Damaged or Defective Orders

• Contact us within 5 days of delivery with photos and a short video of the item, plus a brief description of the issue.

• If the package arrives with visible exterior damage, photograph it before opening and include those photos in your claim.

• We review each case individually and may request additional documentation. Approved claims receive a replacement, refund, or store credit, depending on availability.

Shipping & Delivery

• Orders are processed and shipped within 1–2 business days.

• We ship within the US only, from San Diego, CA. Delivery usually takes 3–5 business days after shipment.

• Transit delays caused by the carrier are outside our control.

• Once tracking shows a package as delivered, we are not responsible for loss or theft.

Care & Wear

• Small irregularities are a natural result of handmade craftsmanship and are not considered defects.

• Illusion cord and other delicate materials can break with improper handling or excessive force. Damage from misuse or normal wear is not covered.

• Claims inconsistent with normal wear or shipping conditions may be declined.

Final Decisions

• Rainae Jewelry makes the final decision on refunds, replacements, and store credit. Orders placed on Etsy are also subject to Etsy's policies.

By placing an order, you agree to this policy.