Crimson Céleste Necklace

This piece is water-resistant, but we recommend avoiding contact with alcohol, perfumes, lotions, or heavy cosmetics to maintain its clarity.

Wash your piece gently with water and dish washing soap if it gets dirty. No rubbing, wash it with your hands and let it dry✨

All of our jewelry is handmade with great care and attention to detail. Because each piece is crafted individually, we do not accept returns or exchanges if the product is delivered as described and in good condition.

Each piece is securely packaged to prevent movement or damage during transit. If your package arrives with visible exterior damage, please photograph it before opening and include this in your claim.

If your order arrives damaged or defective, please contact us within 5 days of delivery with photos and a video of the item. We review each case individually and reserve the right to request additional documentation before approving a refund or replacement.

Please note:

• Small irregularities are a natural result of handmade craftsmanship and are not considered defects.

• Illusion cord and similar delicate materials can be damaged by improper handling or excessive force — we're not responsible for damage from misuse.

• Claims inconsistent with normal wear or shipping conditions may be declined.

• We are not responsible for delays, loss, or damage caused by the carrier once a package is marked as delivered.

• Custom or personalized items are non-refundable and non-exchangeable under all circumstances.

• Rainae Jewelry makes the final call on refunds, replacements, or store credit.

By placing an order, you agree to this policy.